General
By accessing and using this website or purchasing products from Alti Lighting, you agree to the following terms and conditions. Alti Lighting reserves the right to update or modify these terms at any time without prior notice.
Quotes & Pricing
- All quotes are valid for 30 days from the date of issue.
- Prices quoted are based on the full supply of all items and quantities listed. Alti Lighting reserves the right to amend pricing if the quote is not accepted in full.
- All prices are subject to change without notice and are quoted in Australian dollars, inclusive of GST unless otherwise stated.
Orders & Payment
- Orders must be confirmed in writing and paid for in full prior to collection or dispatch.
- Goods must be collected within six (6) months of the order date. Storage fees will apply for goods not collected or delivered within this period.
- We accept EFT, Visa, and Mastercard. Credit card payments may incur a surcharge.
Delivery
- Delivery charges will be quoted separately unless stated.
- Delivery times are estimates only. Alti Lighting is not liable for any delays once goods leave our premises.
Special Order Items
- Special order items cannot be cancelled or amended once ordered.
- These items are non-returnable unless deemed faulty by the supplier or manufacturer.
- Installed items cannot be returned under any circumstances.
Stocked Items
- A restocking fee may apply for returns of stocked items, at Alti Lighting’s discretion.
- Goods must be returned in original condition and packaging.
- Installed items cannot be returned.
Damaged or Faulty Goods
- Claims must be made in writing within seven (7) days of delivery or collection.
- Goods must be returned to Alti Lighting for inspection before any replacement or credit is issued.
- We are not responsible for damage caused during installation or after delivery.
- Installed goods cannot be claimed as damaged.
Warranty
- All goods are covered by a back-to-base warranty. Warranty periods vary depending on the manufacturer.
- Faulty goods must be returned to Alti Lighting for assessment.
- Warranty does not cover removal, reinstallation, or transport costs.
Liability
Alti Lighting’s liability is limited to the replacement or repair of goods supplied. We are not liable for indirect or consequential loss or damage.
Intellectual Property
All content on this site—including imagery, logos, and text—is the property of Alti Lighting and may not be used without written permission.
Governing Law
These terms are governed by the laws of Western Australia. Any disputes will be handled in the courts of that jurisdiction.